How To Fix CRM_LOYIL_MSG019 - Select a point type for product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 019

• Message text: Select a point type for product &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG019 - Select a point type for product &1 ?

  The SAP error message CRM_LOYIL_MSG019, which states "Select a point type for product &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when working with loyalty programs or point management. This error indicates that a point type has not been assigned to a specific product, which is necessary for the system to process loyalty points associated with that product.
  Cause:
  
  Missing Point Type Assignment: The product in question does not have a point type assigned to it in the loyalty program configuration.
  Configuration Issues: There may be issues in the configuration of the loyalty program or the product master data.
  Data Inconsistency: The product might not be properly set up in the system, leading to missing or incorrect data.
  
  Solution:
  
  
  Assign Point Type:
  
  Navigate to the loyalty program configuration in SAP CRM.
  Locate the product that is causing the error (identified by &1 in the message).
  Ensure that a point type is assigned to the product. This can usually be done in the product master data or loyalty program settings.
  
  
  
  Check Product Master Data:
  
  Go to the product master data and verify that all necessary fields are filled out correctly.
  Ensure that the product is correctly linked to the loyalty program.
  
  
  
  Review Loyalty Program Configuration:
  
  Check the configuration settings for the loyalty program to ensure that all necessary parameters are set up correctly.
  Make sure that the point types are defined and linked to the appropriate products.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on configuring loyalty programs and point types.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to product master data and loyalty program configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and loyalty management.