How To Fix CRM_LOYIL_MSG020 - Creation of sales order type &1 not possible; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 020

• Message text: Creation of sales order type &1 not possible; contact technical support

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact technical support.

Procedure for System Administrators

Check the status and processing delay in Customizing for Customer
Relationship Management under Marketing -> Loyalty Management in CRMLOY
-> Member Activities -> Define Type and Category for Sales Order
Integration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG020 - Creation of sales order type &1 not possible; contact technical support ?

  The SAP error message CRM_LOYIL_MSG020 indicates that the creation of a sales order of a specific type (denoted by &1) is not possible, and it suggests contacting technical support for further assistance. This error typically arises in the context of SAP CRM (Customer Relationship Management) and can be related to various underlying issues. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  
  Configuration Issues: The sales order type may not be properly configured in the system. This could include missing settings in the sales order type configuration or issues with the associated document flow.
  
  
  Authorization Problems: The user attempting to create the sales order may not have the necessary authorizations to create that specific type of sales order.
  
  
  Business Rules: There may be business rules or validations in place that prevent the creation of the sales order under certain conditions (e.g., customer status, product availability).
  
  
  System Errors: There could be underlying system errors or inconsistencies in the database that are preventing the creation of the sales order.
  
  
  Integration Issues: If the sales order is being created as part of an integrated process (e.g., with SAP ECC or other systems), there may be issues with the integration setup.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the sales order type in the SAP system. Ensure that all necessary parameters are set correctly. This can be done in the SPRO transaction under Sales and Distribution settings.
  
  
  Review Authorizations: Verify that the user has the appropriate authorizations to create the sales order type in question. This can be checked using transaction SU53 or by consulting with your security team.
  
  
  Examine Business Rules: Investigate any business rules or validations that may be in place. This may involve checking custom code or enhancements that could be affecting the sales order creation process.
  
  
  System Logs: Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the issue.
  
  
  Contact Technical Support: If the issue persists after checking the above areas, it may be necessary to contact SAP technical support for further assistance. Provide them with detailed information about the error, including the sales order type and any relevant logs.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For configuration settings.
  SU53: To check authorization issues.
  SLG1: To view application logs.
  
  
  
  Documentation: Review SAP documentation related to sales order processing and CRM configuration for additional insights.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_LOYIL_MSG020 error message.