How To Fix CRM_LOYIL_MSG020 - Creation of sales order type &1 not possible; contact technical support

CRM_LOYIL_MSG020 - Overview

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 020

• Message text: Creation of sales order type &1 not possible; contact technical support

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact technical support.

Procedure for System Administrators

Check the status and processing delay in Customizing for Customer
Relationship Management under Marketing -> Loyalty Management in CRMLOY
-> Member Activities -> Define Type and Category for Sales Order
Integration.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG020 - Creation of sales order type &1 not possible; contact technical support ?

  The SAP error message CRM_LOYIL_MSG020 indicates that the creation of a sales order of a specific type (denoted by &1) is not possible, and it suggests contacting technical support for further assistance. This error typically arises in the context of SAP CRM (Customer Relationship Management) and can be related to various underlying issues. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  
  
  Configuration Issues: The sales order type may not be properly configured in the system. This could include missing settings in the sales order type configuration or issues with the associated document flow.
  
  
  Authorization Problems: The user attempting to create the sales order may not have the necessary authorizations to create that specific type of sales order.
  
  
  Business Rules: There may be business rules or validations in place that prevent the creation of the sales order under certain conditions (e.g., customer status, product availability).
  
  
  System Errors: There could be underlying system errors