How To Fix CRM_LOYIL_MSG018 - Product type information has not been defined for product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 018

• Message text: Product type information has not been defined for product &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG018 - Product type information has not been defined for product &1 ?

  The SAP error message CRM_LOYIL_MSG018 indicates that there is a missing configuration for the product type in the context of loyalty management within the SAP Customer Relationship Management (CRM) module. Specifically, it means that the system cannot find the necessary product type information for the specified product.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Product Type Configuration: The product type for the specified product has not been defined in the system.
  Incorrect Product Type Assignment: The product may be assigned a product type that does not exist or is not properly configured.
  Data Inconsistency: There may be inconsistencies in the master data related to the product or its type.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Product Type Configuration:
  
  Navigate to the configuration settings for product types in the SAP system.
  Ensure that the product type for the specified product is defined and correctly configured.
  
  
  
  Define Product Type:
  
  If the product type is missing, you will need to create it. This can typically be done in the customizing settings under:
  
  SPRO ? SAP Customizing Implementation Guide ? Customer Relationship Management ? Loyalty Management ? Define Product Types.
  
  
  Make sure to fill in all required fields and save your changes.
  
  
  
  Assign Correct Product Type:
  
  Check the product master data to ensure that the correct product type is assigned to the product in question.
  You can do this by navigating to the product master data and verifying the product type field.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and rectify any inconsistencies in the product data.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER for order management or BP for business partner management to check related data.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring product types and managing loyalty programs.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_LOYIL_MSG018 error and ensure that your product types are correctly defined and configured in the SAP system.