How To Fix CRM_LOYIL_MSG017 - Only sales order transactions are permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 017

• Message text: Only sales order transactions are permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG017 - Only sales order transactions are permitted ?

  The SAP error message CRM_LOYIL_MSG017 indicates that only sales order transactions are permitted in the context of loyalty management. This error typically arises when a user attempts to perform an operation that is not allowed within the loyalty program framework, such as trying to process a transaction that is not linked to a sales order.
  Cause:
  
  Transaction Type: The operation being attempted is not associated with a sales order. For example, if a user tries to apply loyalty points or rewards to a transaction that is not a sales order, this error will occur.
  Configuration Issues: There may be configuration settings in the loyalty management module that restrict certain types of transactions.
  User Role/Authorization: The user may not have the necessary permissions to perform the transaction they are attempting.
  
  Solution:
  
  Verify Transaction Type: Ensure that the transaction you are trying to process is indeed a sales order transaction. If it is not, you will need to create or reference a valid sales order.
  Check Configuration: Review the configuration settings in the loyalty management module to ensure that the system is set up to allow the type of transaction you are trying to process.
  User Authorization: Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the transaction.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on loyalty management transactions and their requirements.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to loyalty management and sales orders.
  Training and Documentation: Ensure that users are trained on the proper processes for handling loyalty transactions and understand the limitations of the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.