How To Fix CRM_LOYIL_MSG021 - Point type &1 is not defined for product &2 with loyalty scenario &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 021

• Message text: Point type &1 is not defined for product &2 with loyalty scenario &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG021 - Point type &1 is not defined for product &2 with loyalty scenario &3 ?

  The SAP error message CRM_LOYIL_MSG021 indicates that there is an issue with the configuration of loyalty points in the SAP Customer Relationship Management (CRM) system. Specifically, it states that a point type is not defined for a particular product in the context of a loyalty scenario.
  Cause:
  
  Missing Point Type Definition: The point type that is being referenced in the loyalty scenario is not defined in the system for the specified product.
  Incorrect Configuration: The loyalty program or scenario may not be properly configured to include the necessary point types for the products involved.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to loyalty management.
  
  Solution:
  
  
  Define Point Type:
  
  Go to the configuration settings for loyalty management in SAP.
  Navigate to the section where point types are defined (usually under the loyalty program configuration).
  Ensure that the point type referenced in the error message is created and properly configured for the product in question.
  
  
  
  Check Product Configuration:
  
  Verify that the product (identified by &2 in the error message) is correctly set up in the loyalty program.
  Ensure that the product is linked to the appropriate loyalty scenario (identified by &3).
  
  
  
  Review Loyalty Scenario:
  
  Check the loyalty scenario configuration to ensure that it includes the necessary point types for the products involved.
  Make any necessary adjustments to include the missing point type.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the loyalty program setup.
  Correct any inconsistencies found during the check.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring loyalty management and point types.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SPRO for configuration, or CRMD_ORDER for checking the order details.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the configuration of point types and ensuring that they are correctly linked to the relevant products and loyalty scenarios, you should be able to resolve the error message CRM_LOYIL_MSG021.