How To Fix CRM_LOY_PSH_UIU012 - You are not authorized to view product details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 012

• Message text: You are not authorized to view product details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU012 - You are not authorized to view product details ?

  The SAP error message CRM_LOY_PSH_UIU012 indicates that a user does not have the necessary authorization to view product details in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where a user attempts to access product-related information but lacks the required permissions.
  Cause:
  
  Authorization Issues: The user’s role or profile does not include the necessary authorizations to access product details.
  Missing Authorization Objects: Specific authorization objects related to product information may not be assigned to the user.
  Role Configuration: The roles assigned to the user may not be properly configured to include access to the relevant transactions or data.
  
  Solution:
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (Transaction code: SU01).
  Review Authorization Objects: Identify the relevant authorization objects that control access to product details. Common authorization objects for CRM include:
  
  CRM_PRODUCT: Access to product master data.
  CRM_LOYALTY: Access to loyalty program data.
  
  
  Modify Roles: If the necessary authorizations are missing, you may need to modify the user’s roles or create a new role that includes the required authorizations. This can be done using Transaction code: PFCG.
  Test Access: After making changes, have the user log out and log back in to test if the issue is resolved.
  Consult with Security Team: If you are not authorized to make changes to roles or authorizations, consult with your SAP security team or administrator for assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  Authorization Checks: Familiarize yourself with how authorization checks work in SAP, including the use of transaction codes like SU53 (to analyze authorization failures).
  Documentation: Refer to SAP documentation or help resources for detailed information on authorization objects and role management in CRM.
  
  If the issue persists after checking and updating the authorizations, further investigation may be required, potentially involving SAP support or consulting services.