How To Fix CRM_LOY_PSH_UIU011 - You are not authorized to view benefits details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 011

• Message text: You are not authorized to view benefits details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU011 - You are not authorized to view benefits details ?

  The SAP error message CRM_LOY_PSH_UIU011 indicates that a user is not authorized to view benefits details in the SAP Customer Relationship Management (CRM) system, specifically in the context of loyalty programs or customer benefits.
  Cause:
  
  Authorization Issues: The primary cause of this error is that the user does not have the necessary authorizations assigned to their user profile to access the benefits details.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for viewing benefits.
  Missing Authorization Objects: The required authorization objects related to benefits management may not be included in the user's role.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the appropriate roles that include access to benefits details.
  
  
  
  Review Authorization Objects:
  
  Identify the specific authorization objects related to benefits viewing. Common objects might include CRM_LOY_BENEFIT or similar.
  Use transaction code SU53 immediately after encountering the error to see which authorization check failed. This will provide insight into what is missing.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, work with your SAP security team to modify the user's roles or create a new role that includes the required authorizations.
  Ensure that the role includes the necessary transactions and authorization objects for benefits management.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation:
  
  Document any changes made to user roles and authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that may address specific authorization issues.
  User Training: Ensure that users are trained on the processes and understand the importance of having the correct authorizations.
  Audit and Compliance: Regularly audit user roles and authorizations to ensure compliance with organizational policies and to prevent unauthorized access.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or security team for further investigation.