How To Fix CRM_LOY_PSH_UIU004 - You are not authorized to view member details

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH_UIU - Message Class for UI for Partnership

• Message number: 004

• Message text: You are not authorized to view member details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH_UIU004 - You are not authorized to view member details ?

  The SAP error message CRM_LOY_PSH_UIU004 ("You are not authorized to view member details") typically indicates that the user does not have the necessary authorizations to access specific member details in the SAP Customer Relationship Management (CRM) system, particularly in the context of loyalty programs.
  Cause:
  
  Authorization Issues: The user role assigned to the individual does not include the necessary permissions to view member details.
  Missing Authorization Objects: The required authorization objects related to loyalty management may not be included in the user's profile.
  Role Configuration: The roles assigned to the user may not be properly configured to allow access to the specific transaction or data.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (Transaction code: SU01).
  Ensure that the user has the appropriate roles that include access to loyalty management functionalities.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects that control access to member details in the CRM system. Common objects might include CRM_LOYALTY, CRM_LOY_MBR, etc.
  Use transaction code SU53 to analyze the authorization check after the error occurs. This will show which authorization checks failed.
  
  
  
  Modify Roles:
  
  If the necessary authorizations are missing, work with your SAP security team to modify the user roles or create a new role that includes the required authorizations.
  Ensure that the role includes access to the relevant transactions and data views related to loyalty members.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Documentation:
  
  Document any changes made to user roles and authorizations for future reference and compliance.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  User Training: Ensure that users are trained on how to access the loyalty management features and understand the authorization model in your SAP environment.
  Support: If the issue persists after checking authorizations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the authorization issue related to the error message CRM_LOY_PSH_UIU004.