How To Fix CRM_LOY_PSH035 - Partnership &1 with point account &2 not settled; account balance is 0

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 035

• Message text: Partnership &1 with point account &2 not settled; account balance is 0

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH035 - Partnership &1 with point account &2 not settled; account balance is 0 ?

  The SAP error message CRM_LOY_PSH035 indicates that there is an issue with a partnership in the context of loyalty management, specifically related to a point account that has not been settled, even though the account balance is zero. This error typically arises in the SAP Customer Relationship Management (CRM) module, particularly in loyalty programs.
  Cause:
  
  Unsettled Transactions: The error suggests that there are transactions related to the partnership that have not been settled. This could be due to pending transactions that have not been processed or completed.
  Data Inconsistency: There may be inconsistencies in the data related to the partnership or point account, which could prevent the system from recognizing that the account should be settled.
  Configuration Issues: Incorrect configuration settings in the loyalty management module could lead to this error, especially if the rules for settling accounts are not properly defined.
  Timing Issues: If the system is trying to settle the account at a time when it is not eligible for settlement (e.g., due to business rules or timing constraints), this error may occur.
  
  Solution:
  
  Check Transaction Status: Review the transactions associated with the partnership and point account to ensure that all necessary transactions have been processed and settled. Look for any pending or incomplete transactions.
  Review Account Balances: Verify the account balances and ensure that they are correctly reflecting the transactions. If there are discrepancies, investigate the source of the issue.
  Reprocess Transactions: If there are transactions that have not been settled, attempt to reprocess them. This may involve running specific reports or batch jobs in the SAP system to clear pending transactions.
  Configuration Review: Check the configuration settings for the loyalty management module to ensure that they are set up correctly. This includes reviewing the rules for settling accounts and partnerships.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM loyalty management for any specific guidance on this error message.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights or patches that address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER, CRMD_ORDERADM_H, or loyalty-specific transaction codes.
  SAP Notes: Search for SAP Notes related to CRM_LOY_PSH035 for any known issues or fixes that may apply to your version of SAP.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.