How To Fix CRM_LOY_PSH034 - Partnership &1 not settled; partner is not active in the loyalty program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 034

• Message text: Partnership &1 not settled; partner is not active in the loyalty program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH034 - Partnership &1 not settled; partner is not active in the loyalty program ?

  The SAP error message CRM_LOY_PSH034 indicates that a partnership (in this case, a customer or partner) is not settled because the partner is not active in the loyalty program. This error typically arises in the context of SAP Customer Relationship Management (CRM) and loyalty management scenarios.
  Cause:
  
  
  Inactive Partner: The partner (customer or business partner) is not currently active in the loyalty program. This could be due to various reasons, such as:
  
  The partner has not been enrolled in the loyalty program.
  The partner's status has been changed to inactive.
  The loyalty program has specific eligibility criteria that the partner does not meet.
  
  
  
  Program Configuration: The loyalty program may have specific settings that restrict certain partners from participating.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the partner or the loyalty program.
  
  
  Solution:
  
  
  Check Partner Status:
  
  Verify the status of the partner in the loyalty program. Ensure that the partner is enrolled and active.
  You can do this by navigating to the relevant transaction or using the appropriate report to check the partner's status in the loyalty program.
  
  
  
  Activate Partner:
  
  If the partner is inactive, you may need to activate them in the loyalty program. This typically involves updating the partner's status in the system.
  
  
  
  Review Loyalty Program Settings:
  
  Check the configuration of the loyalty program to ensure that it allows the partner to participate. This may involve reviewing eligibility criteria, program rules, and any restrictions that may apply.
  
  
  
  Data Consistency Check:
  
  Ensure that all relevant data related to the partner and the loyalty program is consistent and correctly maintained in the system. This may involve checking for duplicate entries or missing information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing partners in loyalty programs.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to loyalty management, such as CRMD_ORDER, BP, or specific loyalty program management transactions.
  SAP Notes: Check for any SAP Notes related to CRM loyalty management that may address known issues or provide additional guidance.
  User Roles and Authorizations: Ensure that the user attempting to perform the action has the necessary authorizations to view and modify partner statuses in the loyalty program.
  
  By following these steps, you should be able to resolve the error message CRM_LOY_PSH034 and ensure that the partner is properly settled in the loyalty program.