How To Fix CRM_LOY_PSH031 - Loyalty program &1 is not active or does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 031

• Message text: Loyalty program &1 is not active or does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH031 - Loyalty program &1 is not active or does not exist ?

  The SAP error message CRM_LOY_PSH031 indicates that the loyalty program you are trying to access or use is either not active or does not exist in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty management functionalities.
  Cause:
  
  Inactive Loyalty Program: The loyalty program you are trying to reference may not be activated in the system. This can happen if the program was created but not yet set to an active status.
  Non-existent Loyalty Program: The loyalty program ID you are using may be incorrect or does not exist in the database. This could be due to a typo or because the program was deleted or never created.
  Authorization Issues: The user may not have the necessary permissions to access the loyalty program, leading to the perception that it does not exist.
  Configuration Issues: There may be issues with the configuration settings in the CRM system that prevent the loyalty program from being recognized.
  
  Solution:
  
  
  Check Program Status:
  
  Go to the loyalty program management area in SAP CRM and verify if the program is active. You can do this by navigating to the relevant transaction (e.g., CRMD_ORDER or CRM_LOY_PROG) and checking the status of the loyalty program.
  If the program is inactive, activate it.
  
  
  
  Verify Program Existence:
  
  Ensure that the loyalty program ID you are using is correct. You can search for existing loyalty programs using the appropriate transaction code or report.
  If the program does not exist, you may need to create it.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the loyalty program. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Review Configuration:
  
  If the program is active and exists, review the configuration settings related to loyalty programs in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on loyalty program management and troubleshooting.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_LOY_PROG, or any specific transaction related to loyalty program management.
  SAP Notes: Check SAP Notes for any updates or patches that may address issues related to loyalty programs.
  User Roles: Review the roles and authorizations assigned to users who are encountering this error to ensure they have the necessary access rights.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.