How To Fix CRM_LOY_PSH023 - No partnership expired

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 023

• Message text: No partnership expired

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH023 - No partnership expired ?

  The SAP error message CRM_LOY_PSH023: No partnership expired typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty programs or partnerships. This error indicates that the system is unable to find any partnerships that have expired, which may be necessary for processing certain transactions or operations related to loyalty management.
  Cause:
  
  No Expired Partnerships: The primary cause of this error is that there are no partnerships in the system that have reached their expiration date. The system is looking for partnerships that should be expired but cannot find any.
  Incorrect Date Settings: The date settings for the partnerships may not be configured correctly, leading to the system not recognizing any partnerships as expired.
  Data Inconsistency: There may be inconsistencies in the data related to partnerships, such as incorrect status or missing records.
  Configuration Issues: The configuration settings for loyalty programs or partnerships may not be set up correctly, leading to this error.
  
  Solution:
  
  Check Partnership Records: Review the partnership records in the system to ensure that there are partnerships that should be expired. You can do this by checking the validity dates of the partnerships.
  Update Dates: If you find that partnerships should be expired but are not showing as such, you may need to update the expiration dates or statuses in the system.
  Review Configuration: Check the configuration settings for loyalty programs and partnerships to ensure they are set up correctly. This may involve reviewing the settings in the SAP Customizing Implementation Guide (IMG).
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the partnership data. This may involve running specific reports or transactions to validate the data.
  Consult Documentation: Refer to SAP documentation or notes related to CRM loyalty management for any specific guidelines or troubleshooting steps related to this error.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights or patches if this is a known issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with loyalty management, such as CRMD_ORDER, CRMD_ORDERADM_H, or specific loyalty program transactions.
  SAP Notes: Search for SAP Notes related to CRM_LOY_PSH023 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_LOY_PSH023 effectively.