How To Fix CRM_LOY_PSH021 - Cannot expire partnership ID &1 with point account ID &2 and balance &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 021

• Message text: Cannot expire partnership ID &1 with point account ID &2 and balance &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH021 - Cannot expire partnership ID &1 with point account ID &2 and balance &3 ?

  The SAP error message CRM_LOY_PSH021 indicates that there is an issue with expiring a partnership ID in the context of a loyalty program. This error typically arises when there are constraints related to the point account associated with the partnership ID, such as an insufficient balance or other restrictions.
  Cause:
  
  Insufficient Balance: The point account ID associated with the partnership ID may have a balance that is not sufficient to allow for the expiration of the partnership.
  Active Transactions: There may be active transactions or pending activities linked to the partnership ID that prevent it from being expired.
  Configuration Issues: There could be configuration settings in the loyalty program that restrict the expiration of partnerships under certain conditions.
  Data Integrity Issues: There may be inconsistencies or errors in the data related to the partnership ID or point account ID.
  
  Solution:
  
  Check Point Account Balance: Verify the balance of the point account ID. If the balance is insufficient, you may need to adjust it or resolve any outstanding transactions.
  Review Active Transactions: Look for any active transactions or pending activities associated with the partnership ID. Ensure that all transactions are completed or canceled before attempting to expire the partnership.
  Configuration Review: Review the configuration settings for the loyalty program to ensure that there are no restrictions preventing the expiration of the partnership ID.
  Data Validation: Perform a data integrity check to ensure that the partnership ID and point account ID are correctly linked and that there are no discrepancies in the data.
  Consult Documentation: Refer to SAP documentation or support notes related to loyalty management for any specific guidelines or troubleshooting steps related to this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to loyalty management, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for handling order administration.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant logs or screenshots.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to successfully expire the partnership ID.