How To Fix CRM_LOY_PSH022 - Cannot expire partnership ID &1 with point account ID &2 and balance &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 022

• Message text: Cannot expire partnership ID &1 with point account ID &2 and balance &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH022 - Cannot expire partnership ID &1 with point account ID &2 and balance &3 ?

  The SAP error message CRM_LOY_PSH022 indicates that there is an issue with expiring a partnership ID in the context of loyalty management. This error typically arises when there are constraints related to the point account associated with the partnership ID, such as an insufficient balance or other conditions that prevent the expiration process.
  Cause:
  
  Insufficient Balance: The point account ID associated with the partnership ID may have a balance that is not zero. The system may not allow the expiration of a partnership ID if there are still points available in the account.
  Active Transactions: There may be ongoing transactions or activities linked to the partnership ID that prevent it from being expired.
  Configuration Issues: There could be configuration settings in the loyalty management module that restrict the expiration of partnership IDs under certain conditions.
  Data Integrity Issues: There may be inconsistencies or errors in the data related to the partnership ID or point account.
  
  Solution:
  
  Check Point Account Balance: Verify the balance of the point account ID. If there are points available, you may need to either redeem or adjust the points before attempting to expire the partnership ID.
  Review Active Transactions: Ensure that there are no active transactions or pending activities associated with the partnership ID. If there are, you may need to complete or cancel those transactions.
  Configuration Review: Check the configuration settings in the loyalty management module to ensure that they allow for the expiration of partnership IDs under the current conditions.
  Data Validation: Perform a data validation check to ensure that there are no inconsistencies or errors in the records related to the partnership ID and point account.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM loyalty management for any specific guidelines or troubleshooting steps related to this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to loyalty management, such as those for managing partnerships and point accounts.
  User Roles and Permissions: Ensure that the user attempting to expire the partnership ID has the necessary permissions to perform this action.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.