How To Fix CRM_LOY_PSH009 - Program partner is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 009

• Message text: Program partner is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH009 - Program partner is not active ?

  The SAP error message CRM_LOY_PSH009: Program partner is not active typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty programs or promotions. This error indicates that the partner (customer or business partner) you are trying to process is not currently active in the system, which prevents the transaction from being completed.
  Causes:
  
  Inactive Business Partner: The business partner associated with the loyalty program may have been marked as inactive in the system.
  Data Inconsistency: There may be inconsistencies in the data related to the business partner or loyalty program.
  Program Status: The loyalty program itself may not be active or may have been deactivated.
  Date Validity: The business partner may not be valid for the current date or the specific period of the loyalty program.
  
  Solutions:
  
  
  Check Business Partner Status:
  
  Go to the Business Partner transaction (e.g., transaction code BP).
  Search for the relevant business partner and check if it is marked as active. If it is inactive, you may need to reactivate it.
  
  
  
  Verify Loyalty Program Status:
  
  Check the status of the loyalty program in the CRM system to ensure it is active.
  If the program is inactive, you may need to activate it or create a new program.
  
  
  
  Review Validity Dates:
  
  Ensure that the business partner is valid for the current date and that there are no restrictions based on date ranges.
  
  
  
  Data Consistency Check:
  
  Run any relevant consistency checks or reports in the CRM system to identify and resolve any data inconsistencies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to loyalty programs and business partner management for any specific guidelines or troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and others related to loyalty management.
  SAP Notes: Search for SAP Notes related to CRM loyalty programs and error messages for additional insights and solutions.
  User Roles: Ensure that you have the necessary authorizations to view and modify business partner and loyalty program statuses.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.