How To Fix CRM_LOY_PSH007 - Loyalty program is not released or not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 007

• Message text: Loyalty program is not released or not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH007 - Loyalty program is not released or not active ?

  The SAP error message CRM_LOY_PSH007 indicates that the loyalty program you are trying to access or use is either not released or not active. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty management functionalities.
  Cause:
  
  Loyalty Program Not Released: The loyalty program may not have been released for use. In SAP, programs often need to be explicitly released to be available for transactions.
  Loyalty Program Not Active: The loyalty program might be inactive due to various reasons, such as being in a draft state or having been deactivated for business reasons.
  Configuration Issues: There may be configuration issues in the loyalty management settings that prevent the program from being recognized as active or released.
  Authorization Issues: The user may not have the necessary authorizations to access the loyalty program.
  
  Solution:
  
  
  Check Program Status:
  
  Go to the loyalty program management area in SAP and check the status of the loyalty program. Ensure that it is marked as "Released" and "Active."
  You can do this by navigating to the relevant transaction code (e.g., CRMD_ORDER or CRMD_ORDERADM_H) and checking the program details.
  
  
  
  Release the Program:
  
  If the program is not released, you will need to release it. This can typically be done in the loyalty program configuration settings.
  Look for an option to release or activate the program and follow the necessary steps.
  
  
  
  Activate the Program:
  
  If the program is inactive, you will need to activate it. This may involve changing the status in the program settings.
  
  
  
  Review Configuration:
  
  Check the configuration settings for loyalty management to ensure everything is set up correctly. This includes checking the program type, validity dates, and any other relevant parameters.
  
  
  
  Check Authorizations:
  
  Ensure that the user attempting to access the loyalty program has the necessary authorizations. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps related to your version of SAP CRM and loyalty management.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or any specific transaction for loyalty program management.
  SAP Notes: Check SAP Notes for any known issues or patches related to loyalty programs and error messages.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_LOY_PSH007 error and ensure that your loyalty program is properly configured and accessible.