How To Fix CRM_LOY_PSH008 - Program partner is not part of the loyalty program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 008

• Message text: Program partner is not part of the loyalty program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH008 - Program partner is not part of the loyalty program ?

  The SAP error message CRM_LOY_PSH008, which states "Program partner is not part of the loyalty program," typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with loyalty programs. This error indicates that the partner (customer or business partner) you are trying to associate with a loyalty program is not recognized as a valid participant in that program.
  Cause:
  
  Partner Not Registered: The partner (customer) may not be registered in the loyalty program.
  Incorrect Program Assignment: The partner may be assigned to a different loyalty program or not assigned to any program at all.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect partner details or program settings.
  Inactive Status: The partner might be inactive or blocked in the system, preventing participation in the loyalty program.
  
  Solution:
  
  
  Check Partner Registration:
  
  Verify if the partner is registered in the loyalty program. You can do this by checking the loyalty program settings and the partner's status in the system.
  
  
  
  Assign Partner to Program:
  
  If the partner is not registered, you may need to add them to the loyalty program. This can typically be done through the loyalty program management interface in SAP CRM.
  
  
  
  Review Program Settings:
  
  Ensure that the loyalty program is correctly configured and that the partner is eligible for the program. Check the eligibility criteria and ensure the partner meets them.
  
  
  
  Check Partner Status:
  
  Verify the status of the partner in the system. If the partner is inactive or blocked, you may need to reactivate or unblock them.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all relevant data is correctly entered and there are no discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps related to your version of SAP CRM and the loyalty program module.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for managing loyalty programs and partners, such as CRMD_ORDER for managing orders or BP for business partner management.
  SAP Notes: Check SAP Notes for any known issues or patches related to loyalty programs and the specific error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to manage loyalty programs and partners in the system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and loyalty programs.