How To Fix CRM_LEAD_H402 - Description missing for lead origin &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 402

• Message text: Description missing for lead origin &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H402 - Description missing for lead origin &1 ?

  The SAP error message "CRM_LEAD_H402: Description missing for lead origin &1" typically occurs in the SAP Customer Relationship Management (CRM) module when a lead is created or processed, and the system cannot find a description for the specified lead origin. The lead origin is a key attribute that indicates where the lead came from (e.g., a marketing campaign, a referral, etc.).
  Cause:
  
  Missing Description: The primary cause of this error is that the description for the specified lead origin is not maintained in the system. This could happen if the lead origin was recently created and the corresponding description was not set up.
  Configuration Issues: There may be issues with the configuration of lead origins in the CRM system, leading to missing or incorrect entries.
  Data Inconsistency: There could be inconsistencies in the data, such as the lead origin being deleted or not properly linked to a description.
  
  Solution:
  
  
  Maintain Lead Origin Descriptions:
  
  Go to the configuration settings for lead origins in the SAP CRM system.
  Navigate to the relevant transaction (usually in SPRO) to maintain lead origin settings.
  Ensure that all lead origins have corresponding descriptions. If any are missing, add the necessary descriptions.
  
  
  
  Check Customization:
  
  If you are using custom lead origins, ensure that they are properly configured and that descriptions are provided for each custom entry.
  
  
  
  Data Validation:
  
  Validate the data being entered for the lead origin. Ensure that the lead origin being used in the transaction exists in the system and has a valid description.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation or processing of leads again to ensure that the error does not occur.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRM_LEAD for lead management.
  Documentation: Refer to SAP documentation or help files for detailed steps on maintaining lead origins and their descriptions.
  Support: If the issue persists after checking the configurations, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that lead origins are properly configured in your SAP CRM system.