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Message type: E = Error
Message class: CRM_LEAD_H - CRM: Messages for the Lead Header
Message number: 400
Message text: ****************************** Customizing ******************************
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CRM_LEAD_H400
- ****************************** Customizing ****************************** ?The SAP error message CRM_LEAD_H400 typically indicates a problem related to the configuration or customizing settings in the SAP CRM system, particularly concerning the lead management process. This error can arise when there are inconsistencies or missing configurations in the system that prevent the successful processing of leads.
Cause:
- Missing Customizing Settings: The error may occur if certain customizing settings related to lead management are not properly configured.
- Inconsistent Data: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
- Authorization Issues: The user may not have the necessary authorizations to perform the action related to lead management.
- Business Transaction Configuration: The business transaction type for leads may not be correctly set up or may be missing.
Solution:
Check Customizing Settings:
- Navigate to the SAP Customizing Implementation Guide (IMG) and verify the settings for lead management.
- Ensure that all necessary configurations for lead types, statuses, and other related settings are correctly defined.
Validate Data:
- Review the data being entered or processed for the lead. Ensure that all mandatory fields are filled out and that the data adheres to the expected formats.
- Check for any inconsistencies or errors in the lead data.
Review Authorizations:
- Ensure that the user has the appropriate authorizations to create or modify leads. This can be checked in the user roles and authorizations assigned to the user.
Check Business Transaction Configuration:
- Verify that the business transaction type for leads is correctly configured in the system. This includes checking the settings for lead processing and ensuring that all necessary parameters are set.
Consult SAP Notes:
- Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
Debugging:
- If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in ABAP or the specific CRM module.
Related Information:
SPRO
(to access the IMG) or CRMD_ORDER
(to manage CRM orders) to navigate through the settings.If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team or a consultant with expertise in SAP CRM for further assistance.
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