How To Fix CRM_KNOWLEDGE_ART011 - No. of results is less than max. no. specified due to duplicate filtering

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 011

• Message text: No. of results is less than max. no. specified due to duplicate filtering

What causes this issue?

The maximum number of results was reached; however since duplicates were
filtered out, the results number displayed is less than the maximum
requested.
Duplicate results are the result of:
Multiple languages being maintained for a knowledge article
Documents attached to knowledge articles
Duplicate attributes being maintained for knowledge articles (due to
Customizing).

System Response

How to fix this error?

If you are not satisfied with the number of responses, increase the
maximum number of results setting in the search form.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART011 - No. of results is less than max. no. specified due to duplicate filtering ?

  The SAP error message CRM_KNOWLEDGE_ART011 indicates that the number of results returned from a query is less than the maximum number specified because of duplicate filtering. This typically occurs in the context of SAP CRM Knowledge Management, where the system is designed to filter out duplicate entries to provide a cleaner and more relevant set of results.
  Cause:
  
  Duplicate Entries: The system has identified that there are multiple entries that are essentially the same or very similar, and it is filtering these out to avoid redundancy in the results.
  Query Parameters: The parameters set for the query may be too broad, leading to a larger number of potential duplicates.
  Data Quality Issues: There may be underlying data quality issues in the knowledge base, where similar articles or entries have been created without proper differentiation.
  
  Solution:
  
  Adjust Query Parameters: Review and adjust the parameters of your search query to be more specific. This can help reduce the number of duplicates and yield a more relevant set of results.
  Review Knowledge Base Entries: Check the entries in the knowledge base for duplicates. If you find similar articles, consider consolidating them or improving their differentiation.
  Increase Max Results: If appropriate, you can increase the maximum number of results specified in your query. However, this may not resolve the underlying issue of duplicates.
  Data Cleanup: Conduct a data cleanup process to identify and remove or merge duplicate entries in the knowledge base. This can improve the overall quality of the data and reduce the occurrence of this error in the future.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling duplicate entries in the CRM Knowledge Management module.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Knowledge Management Best Practices: Familiarize yourself with best practices for managing knowledge articles in SAP CRM to minimize duplicates and improve search results.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By addressing the root causes and implementing the suggested solutions, you should be able to mitigate the occurrence of the CRM_KNOWLEDGE_ART011 error and improve the effectiveness of your knowledge management processes in SAP.