How To Fix CRM_KNOWLEDGE_ART010 - No TREX RFC connection found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 010

• Message text: No TREX RFC connection found

What causes this issue?

The knowledge article search was designed to use TREX as a search
engine, but the system cannot connect to TREX using RFC.
The Software Agent Framework settings in Customizing under <LS>Customer
Relationship Management -> Enterprise Intelligence -> Software Agent
Framework</> are incorrect or incomplete.

System Response

The system uses a TREX-independent search for knowledge articles that
provides only very limited functionality.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check your settings for search engine "&V1&" in Customizing activity
<LS>Customer Relationship Management -> Enterprise Intelligence ->
Software Agent Framework -> Configure RFC Destinations</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART010 - No TREX RFC connection found ?

  The SAP error message "CRM_KNOWLEDGE_ART010 No TREX RFC connection found" typically indicates that the system is unable to establish a connection to the TREX (Text Retrieval and Information Extraction) service, which is used for full-text search capabilities in SAP applications, including CRM.
  
  Cause:
  
  Missing or Incorrect TREX Configuration: The TREX service may not be properly configured in the SAP system.
  RFC Connection Issues: The Remote Function Call (RFC) connection to the TREX server may be missing, incorrectly configured, or down.
  TREX Service Not Running: The TREX service itself may not be running or may have encountered an error.
  Network Issues: There may be network connectivity issues between the SAP system and the TREX server.
  Authorization Issues: The user may not have the necessary authorizations to access the TREX service.
  
  
  Solution:
  
  
  Check TREX Configuration:
  
  Go to transaction SICF and ensure that the TREX service is activated.
  Verify the TREX configuration in transaction CRMCMP_CUST under the "Knowledge Management" settings.
  
  
  
  Verify RFC Connection:
  
  Use transaction