How To Fix CRM_KNOWLEDGE_ART010 - No TREX RFC connection found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 010

• Message text: No TREX RFC connection found

What causes this issue?

The knowledge article search was designed to use TREX as a search
engine, but the system cannot connect to TREX using RFC.
The Software Agent Framework settings in Customizing under <LS>Customer
Relationship Management -> Enterprise Intelligence -> Software Agent
Framework</> are incorrect or incomplete.

System Response

The system uses a TREX-independent search for knowledge articles that
provides only very limited functionality.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check your settings for search engine "&V1&" in Customizing activity
<LS>Customer Relationship Management -> Enterprise Intelligence ->
Software Agent Framework -> Configure RFC Destinations</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART010 - No TREX RFC connection found ?

  The SAP error message "CRM_KNOWLEDGE_ART010 No TREX RFC connection found" typically indicates that the system is unable to establish a connection to the TREX (Text Retrieval and Information Extraction) service, which is used for full-text search capabilities in SAP applications, including CRM.
  Cause:
  
  Missing or Incorrect TREX Configuration: The TREX service may not be properly configured in the SAP system.
  RFC Connection Issues: The Remote Function Call (RFC) connection to the TREX server may be missing, incorrectly configured, or down.
  TREX Service Not Running: The TREX service itself may not be running or may have encountered an error.
  Network Issues: There may be network connectivity issues between the SAP system and the TREX server.
  Authorization Issues: The user may not have the necessary authorizations to access the TREX service.
  
  Solution:
  
  
  Check TREX Configuration:
  
  Go to transaction SICF and ensure that the TREX service is activated.
  Verify the TREX configuration in transaction CRMCMP_CUST under the "Knowledge Management" settings.
  
  
  
  Verify RFC Connection:
  
  Use transaction SM59 to check the RFC connection to the TREX server.
  Test the connection to ensure it is working correctly. If it fails, check the connection parameters (such as hostname, port, and credentials).
  
  
  
  Check TREX Service Status:
  
  Ensure that the TREX service is running. You can check this in the TREX administration tool or by accessing the TREX server directly.
  Restart the TREX service if necessary.
  
  
  
  Network Connectivity:
  
  Ensure that there are no firewall or network issues preventing the SAP system from reaching the TREX server.
  Use tools like ping or telnet to test connectivity to the TREX server.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the TREX service. Check the user roles and authorizations in transaction SU01.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the TREX logs for any error messages that might provide more context on the issue.
  
  
  
  Related Information:
  
  TREX Documentation: Refer to the official SAP documentation for TREX for detailed configuration and troubleshooting steps.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to TREX and CRM.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.