How To Fix CRM_KNOWLEDGE_ART007 - Language was not specified and therefore set to logon language: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 007

• Message text: Language was not specified and therefore set to logon language: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_KNOWLEDGE_ART007 - Language was not specified and therefore set to logon language: &1 ?

  The SAP error message CRM_KNOWLEDGE_ART007 indicates that a language was not specified for a knowledge article, and as a result, the system defaults to the user's logon language. This can occur in the context of SAP CRM (Customer Relationship Management) when working with knowledge management functionalities.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Language Specification: When creating or accessing a knowledge article, the language parameter is not provided, leading the system to use the default logon language.
  Configuration Issues: There may be issues in the configuration of the knowledge management system that prevent the language from being set correctly.
  User Settings: The user profile may not have the appropriate language settings configured.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Specify the Language: When creating or accessing a knowledge article, ensure that you specify the language explicitly. This can often be done in the selection screen or parameters of the transaction you are using.
  
  
  Check User Profile Settings:
  
  Go to the user settings in SAP (transaction code SU01).
  Ensure that the logon language is set correctly and that the user has the necessary authorizations for the languages they need to work with.
  
  
  
  Review Knowledge Management Configuration:
  
  Check the configuration settings for Knowledge Management in your SAP system. Ensure that the languages are properly defined and that the system is set up to handle multiple languages if needed.
  
  
  
  Consult Documentation: Refer to the SAP Help Portal or relevant documentation for your version of SAP CRM to understand how language settings are managed in knowledge articles.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to CRM_KNOWLEDGE_ART007 for any specific patches or updates that may address this issue.
  Language Settings in SAP: Familiarize yourself with how language settings work in SAP, including transaction codes like SU01 (User Maintenance) and SU3 (Maintain User Profile).
  Knowledge Management Documentation: Review the SAP documentation on Knowledge Management for best practices on creating and managing knowledge articles, including language considerations.
  
  By following these steps, you should be able to resolve the error and ensure that language settings are correctly applied in your SAP CRM environment.