How To Fix CRM_IU_IC_SI_MSG064 - Product must have the same item category as previous product

CRM_IU_IC_SI_MSG064 - Overview

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 064

• Message text: Product must have the same item category as previous product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG064 - Product must have the same item category as previous product ?

  The SAP error message CRM_IU_IC_SI_MSG064 indicates that there is a mismatch in the item categories of products being processed in a transaction, typically in the context of SAP CRM (Customer Relationship Management) or SAP IC (Interaction Center). This error usually occurs when you are trying to add a product to a sales order or a similar document, and the new product does not have the same item category as the previously added product.
  
  Cause:
  
  Item Category Mismatch: The primary cause of this error is that the new product you are trying to add has a different item category than the product that was previously added to the document. In SAP, item categories determine how products are treated in terms of pricing, availability, and other attributes.
  
  Configuration Issues: There may be configuration settings in the system that enforce strict rules regarding item categories, preventing the addition of products with differing categories.
  Product Master Data: The