How To Fix CRM_IU_IC_SI_MSG064 - Product must have the same item category as previous product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 064

• Message text: Product must have the same item category as previous product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG064 - Product must have the same item category as previous product ?

  The SAP error message CRM_IU_IC_SI_MSG064 indicates that there is a mismatch in the item categories of products being processed in a transaction, typically in the context of SAP CRM (Customer Relationship Management) or SAP IC (Interaction Center). This error usually occurs when you are trying to add a product to a sales order or a similar document, and the new product does not have the same item category as the previously added product.
  Cause:
  
  Item Category Mismatch: The primary cause of this error is that the new product you are trying to add has a different item category than the product that was previously added to the document. In SAP, item categories determine how products are treated in terms of pricing, availability, and other attributes.
  Configuration Issues: There may be configuration settings in the system that enforce strict rules regarding item categories, preventing the addition of products with differing categories.
  Product Master Data: The product master data may not be set up correctly, leading to inconsistencies in item categories.
  
  Solution:
  
  Check Item Categories: Verify the item category of the previously added product and the new product you are trying to add. Ensure that they match. You can do this by checking the product master data in the SAP system.
  Change Product: If the item categories do not match, you may need to either:
  
  Change the new product to one that has the same item category as the existing product.
  Remove the existing product and add the new product if it is necessary to use the new product.
  
  
  Review Configuration: If you have access to configuration settings, review the item category determination settings in the system to see if there are any rules that can be adjusted to allow for more flexibility.
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on item category determination and how it applies to your specific scenario.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  Related Information:
  
  Item Category Determination: This is a key concept in SAP that defines how items are processed in sales documents. Understanding how item categories are determined can help in troubleshooting similar issues.
  Product Master Data: Ensure that the product master data is correctly maintained, including item categories, pricing, and other relevant attributes.
  SAP Notes and Knowledge Base Articles: Check for any SAP Notes or KBAs related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.