How To Fix CRM_IU_IC_SI_MSG065 - Items with Incomplete status remain

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 065

• Message text: Items with Incomplete status remain

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG065 - Items with Incomplete status remain ?

  The SAP error message CRM_IU_IC_SI_MSG065 indicates that there are items in a sales order or service order that have an "Incomplete" status. This typically means that certain required fields or data are missing, preventing the order from being processed further.
  Cause:
  The "Incomplete" status can arise from various reasons, including but not limited to:
  
  Missing Mandatory Fields: Certain fields that are required for processing the order may not have been filled out.
  Configuration Issues: The system may not be properly configured to handle certain types of items or services.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid product codes or pricing issues.
  Business Rules: Specific business rules or validations may not have been met, leading to the incomplete status.
  
  Solution:
  To resolve the issue, you can follow these steps:
  
  
  Check the Order: Review the order details to identify which items are marked as "Incomplete." Look for any fields that are highlighted or marked as missing.
  
  
  Complete Required Fields: Fill in any missing mandatory fields. This may include:
  
  Customer information
  Product details
  Pricing information
  Delivery dates
  Payment terms
  
  
  
  Review Configuration: If the issue persists, check the configuration settings in the SAP system to ensure that all necessary settings for the order type are correctly defined.
  
  
  Validate Data: Ensure that all data entered is valid and consistent. This includes checking product codes, quantities, and any other relevant information.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and the required fields for the order type you are working with.
  
  
  Use Transaction Codes: You can use transaction codes like VA02 (Change Sales Order) or CRMD_ORDER (Change CRM Order) to access and modify the order.
  
  
  Check for User Exits or BAdIs: If there are custom developments in your SAP system, check if any user exits or BAdIs (Business Add-Ins) are affecting the order processing.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Logs: Review transaction logs for any additional error messages or warnings that may provide more context.
  User Training: Ensure that users are trained on the required fields and processes to minimize the occurrence of incomplete orders in the future.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IU_IC_SI_MSG065 error message in SAP.