How To Fix CRM_IU_IC_SI_MSG063 - Selected product must have the item category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 063

• Message text: Selected product must have the item category &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG063 - Selected product must have the item category &1 ?

  The SAP error message CRM_IU_IC_SI_MSG063 indicates that the selected product in a CRM (Customer Relationship Management) transaction does not have the required item category associated with it. This typically occurs when the system expects a specific item category for a product, but the product either does not have that category defined or the configuration is incorrect.
  Cause:
  
  Missing Item Category: The product you are trying to add to the transaction does not have the required item category assigned in the system.
  Configuration Issues: The item category determination configuration may not be set up correctly in the system.
  Product Master Data: The product master data may not be complete or may not include the necessary item category.
  Transaction Type: The transaction type you are using may require a specific item category that is not compatible with the selected product.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in the SAP system and verify that the required item category is assigned to the product.
  If it is missing, you may need to update the product master data to include the correct item category.
  
  
  
  Review Item Category Configuration:
  
  Check the item category determination settings in the configuration (SPRO) to ensure that the item category is correctly defined for the product type you are using.
  Ensure that the item category is linked to the appropriate sales document type or transaction type.
  
  
  
  Transaction Type Settings:
  
  Verify the settings for the transaction type you are using to ensure that it is configured to accept the item category associated with the product.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on item category determination and product configuration.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Item Category: In SAP, item categories are used to determine how items are processed in sales documents. They control various aspects such as pricing, billing, and delivery.
  Product Hierarchy: Ensure that the product hierarchy is correctly set up, as it can also influence item category determination.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on item category configuration.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM and sales processes.