How To Fix CRM_IU_IC_MD018 - Multiple contact persons exist (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MD - UI messages for identification and master data in IC WebClnt

• Message number: 018

• Message text: Multiple contact persons exist (&1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MD018 - Multiple contact persons exist (&1) ?

  The SAP error message CRM_IU_IC_MD018 indicates that there are multiple contact persons associated with a particular business partner or transaction in the SAP CRM system. This can occur in scenarios where a business partner has more than one contact person defined, and the system is unable to determine which one to use for a specific operation.
  Cause:
  
  Multiple Contact Persons: The primary cause of this error is that the business partner has multiple contact persons assigned, and the system requires a specific contact person to proceed with the transaction.
  Configuration Issues: There may be configuration settings in the CRM system that do not properly handle multiple contact persons.
  Data Entry Errors: Incorrect or incomplete data entry when creating or managing business partners and their associated contact persons.
  
  Solution:
  
  Select a Specific Contact Person: When you encounter this error, you should manually select a specific contact person from the list of available contact persons for the business partner. This can usually be done in the user interface where the error occurs.
  Review Business Partner Data: Check the business partner's details in the system to ensure that the contact persons are correctly defined and that there are no duplicates or unnecessary entries.
  Adjust Configuration: If the issue persists, review the configuration settings related to business partners and contact persons in the SAP CRM system. Ensure that the system is set up to handle multiple contact persons appropriately.
  Data Cleanup: If there are redundant or outdated contact persons, consider cleaning up the data by removing or archiving unnecessary entries.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage and review business partner details and their associated contact persons.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or patches related to this error message.
  User Documentation: Refer to the SAP CRM user documentation for guidance on managing business partners and contact persons effectively.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_IU_IC_MD018 error and continue with your business processes in SAP CRM.