How To Fix CRM_IU_IC_MD016 - Maintain the communication data for the contact person

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MD - UI messages for identification and master data in IC WebClnt

• Message number: 016

• Message text: Maintain the communication data for the contact person

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MD016 - Maintain the communication data for the contact person ?

  The SAP error message CRM_IU_IC_MD016, which states "Maintain the communication data for the contact person," typically occurs in the SAP Customer Relationship Management (CRM) module when there is missing or incomplete communication data for a contact person in the system. This communication data can include phone numbers, email addresses, or other relevant contact information.
  Cause:
  
  Missing Communication Data: The contact person does not have any communication data maintained in the system.
  Incomplete Data: The communication data that is present may be incomplete or incorrectly formatted.
  Data Validation: The system may have validation rules that require certain fields to be filled out before proceeding.
  
  Solution:
  To resolve this error, you need to maintain the communication data for the contact person. Here are the steps to do this:
  
  
  Access the Contact Person Record:
  
  Navigate to the relevant transaction in SAP CRM where you can view or edit the contact person details (e.g., using transaction code BP for Business Partner).
  
  
  
  Edit Communication Data:
  
  Find the contact person for whom the error is occurring.
  Go to the "Communication" tab or section of the contact person’s details.
  Ensure that all required fields (such as phone number, email address, etc.) are filled out correctly.
  
  
  
  Save Changes:
  
  After entering the necessary communication data, save the changes to the contact person record.
  
  
  
  Re-test the Process:
  
  After maintaining the communication data, re-attempt the action that triggered the error to see if it has been resolved.
  
  
  
  Related Information:
  
  Business Partner Role: Ensure that the contact person is assigned the correct business partner role that allows for communication data to be maintained.
  Authorization: Make sure you have the necessary authorizations to edit business partner data in SAP CRM.
  Data Consistency: Check for any data consistency issues that might be affecting the contact person’s record.
  SAP Notes: If the issue persists, consider checking SAP Notes or the SAP Support Portal for any known issues or patches related to this error message.
  
  By following these steps, you should be able to resolve the CRM_IU_IC_MD016 error and maintain the necessary communication data for the contact person in SAP CRM.