How To Fix CRM_IU_IC_MD017 - No contact person exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MD - UI messages for identification and master data in IC WebClnt

• Message number: 017

• Message text: No contact person exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MD017 - No contact person exists ?

  The SAP error message CRM_IU_IC_MD017 indicates that there is no contact person associated with the business partner or the transaction you are trying to process in the SAP CRM system. This error typically occurs when you are attempting to create or modify a business transaction (like a sales order, service request, etc.) that requires a contact person, but none has been defined.
  Cause:
  
  Missing Contact Person: The primary reason for this error is that the business partner (customer or vendor) does not have a contact person assigned in the system.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for a contact person to be linked.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from recognizing a valid contact person.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the relevant business partner and check if a contact person is assigned.
  If not, you can create a new contact person by selecting the appropriate role (e.g., "Contact Person") and filling in the necessary details.
  
  
  
  Assign a Contact Person:
  
  If a contact person exists but is not linked, you can assign them to the business partner by editing the business partner data.
  Ensure that the contact person has the correct roles and is active.
  
  
  
  Review Business Partner Roles:
  
  Ensure that the business partner has the necessary roles assigned that allow for contact persons. This can be checked in the Roles tab of the business partner maintenance screen.
  
  
  
  Check Configuration:
  
  If you are still facing issues, check the configuration settings in the SAP system to ensure that the contact person functionality is correctly set up.
  Consult with your SAP administrator or functional consultant if you suspect configuration issues.
  
  
  
  Test the Changes:
  
  After making the necessary changes, try to perform the action that triggered the error again to see if it has been resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  CRM Order Management: Depending on the context, you may be using various CRM transaction codes for order management, service requests, etc.
  
  
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  
  User Authorization: Ensure that you have the necessary authorizations to create or modify business partner data.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.