How To Fix CRM_IU_IC_6X_MD018 - Multiple contact persons exist (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 018

• Message text: Multiple contact persons exist (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD018 - Multiple contact persons exist (&1) ?

  The SAP error message CRM_IU_IC_6X_MD018 indicates that there are multiple contact persons associated with a particular business partner or transaction in the SAP CRM system. This can occur in scenarios where the system expects a single contact person but finds multiple entries.
  Cause:
  
  Multiple Contact Persons: The primary cause of this error is that the business partner (BP) or transaction has more than one contact person assigned to it.
  Configuration Issues: There may be configuration settings in the CRM system that do not align with the expected behavior for handling multiple contacts.
  Data Integrity Issues: There could be inconsistencies or duplicates in the data that lead to multiple contact persons being recognized.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Contact Persons:
  
  Navigate to the business partner or transaction in question.
  Review the list of contact persons associated with it.
  Identify if there are indeed multiple contact persons listed.
  
  
  
  Select a Single Contact Person:
  
  If the system allows, select a single contact person to proceed with the transaction.
  If necessary, remove or deactivate the additional contact persons that are not needed.
  
  
  
  Data Cleanup:
  
  If there are duplicates or unnecessary entries, consider cleaning up the data by removing or merging contact persons as appropriate.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the CRM system related to contact persons and business partners.
  Ensure that the system is set up to handle multiple contacts if that is a requirement for your business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling contact persons in your version of SAP CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners and their relationships are managed in SAP CRM can help in troubleshooting similar issues.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to view and modify contact persons associated with business partners.
  
  By following these steps, you should be able to resolve the CRM_IU_IC_6X_MD018 error and continue with your business processes in SAP CRM.