How To Fix CRM_IU_IC_6X_MD016 - Enter contact information for the contact person

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 016

• Message text: Enter contact information for the contact person

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD016 - Enter contact information for the contact person ?

  The SAP error message CRM_IU_IC_6X_MD016 typically indicates that the system requires contact information for a contact person in a CRM (Customer Relationship Management) context. This error often arises when trying to create or update a business partner, lead, opportunity, or any other CRM-related object that requires contact details.
  Cause:
  The error is triggered when:
  
  The contact person is not fully defined in the system.
  Required fields for the contact person, such as name, email, phone number, or address, are missing.
  The system settings or configuration may require certain fields to be filled out before proceeding.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Required Fields: Ensure that all mandatory fields for the contact person are filled out. This typically includes:
  
  First Name
  Last Name
  Email Address
  Phone Number
  Address Information
  
  
  
  Access the Contact Person Data: Navigate to the relevant transaction or screen where you are trying to create or update the contact person. Look for a section or tab dedicated to contact information.
  
  
  Complete the Information: Fill in all the required fields. If you are unsure which fields are mandatory, you can refer to the field labels or consult your system administrator for guidance.
  
  
  Validate Data: After entering the information, validate the data to ensure there are no errors or missing fields.
  
  
  Save Changes: Once all required information is entered, attempt to save the changes again.
  
  
  Check Configuration: If the issue persists, check the configuration settings in the SAP system. There may be specific settings that enforce mandatory fields for contact persons.
  
  
  Consult Documentation: If you have access to SAP documentation or support, refer to it for more detailed information regarding the error message and its resolution.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Permissions: Ensure that the user has the necessary permissions to create or edit contact information.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Training and Support: If you are unfamiliar with the CRM module, consider seeking training or assistance from a colleague or SAP consultant.
  
  By following these steps, you should be able to resolve the error and successfully enter the required contact information for the contact person in your SAP CRM system.