How To Fix CRM_IU_IC_6X_MD017 - No contact person exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 017

• Message text: No contact person exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD017 - No contact person exists ?

  The SAP error message CRM_IU_IC_6X_MD017 indicates that there is no contact person associated with the business partner or the transaction you are trying to process in the SAP CRM system. This error typically occurs in scenarios where a contact person is required for a specific action, such as creating a sales order, service request, or any other customer-related transaction.
  Cause:
  
  Missing Contact Person: The primary cause of this error is that the business partner (customer or vendor) does not have a contact person assigned in the system.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for contact persons.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Business Partner Master Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the relevant business partner and check if there are any contact persons assigned.
  If no contact person exists, you can create one by selecting the "Contact Person" role and entering the necessary details.
  
  
  
  Assign a Contact Person:
  
  If a contact person is required for the transaction, ensure that you assign a valid contact person to the business partner.
  You can do this by editing the business partner and adding a contact person under the "Relationships" tab.
  
  
  
  Verify Roles:
  
  Ensure that the business partner has the appropriate roles assigned that allow for contact persons. This can be checked in the same BP transaction.
  
  
  
  Data Consistency Check:
  
  If you suspect data inconsistencies, you may want to run a consistency check or consult with your SAP administrator to ensure that the data is correctly maintained.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to this error message for additional context or specific instructions.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like BP (Business Partner), CRM_ORDER (for CRM orders), and CRM_IC (for Interaction Center) as they may be relevant to your tasks.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and edit business partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.