How To Fix CRM_ISX_CC015 - Refill plan: Multiple assignment of prepaid account &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 015

• Message text: Refill plan: Multiple assignment of prepaid account &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC015 - Refill plan: Multiple assignment of prepaid account &1 ?

  The SAP error message CRM_ISX_CC015, which states "Refill plan: Multiple assignment of prepaid account &1," typically occurs in the context of prepaid account management within the SAP Customer Relationship Management (CRM) system. This error indicates that there is an attempt to assign a prepaid account to multiple refill plans, which is not allowed.
  Cause:
  
  Multiple Assignments: The primary cause of this error is that the prepaid account (identified by &1) is already assigned to another refill plan. In SAP, a prepaid account can only be linked to one refill plan at a time to avoid conflicts in billing and account management.
  Data Integrity Issues: There may be inconsistencies in the data, such as incorrect configurations or duplicate entries in the system.
  User Error: A user may have inadvertently tried to assign the same prepaid account to multiple refill plans.
  
  Solution:
  
  Check Existing Assignments: Review the current assignments of the prepaid account in question. You can do this by navigating to the relevant transaction or using reports that show prepaid account assignments.
  Remove Duplicate Assignments: If the prepaid account is indeed assigned to another refill plan, you will need to either remove that assignment or choose a different prepaid account for the new refill plan.
  Correct Data Entries: Ensure that there are no duplicate entries or incorrect configurations in the system that could lead to this error.
  Consult Documentation: Refer to SAP documentation or help resources for specific steps on managing prepaid accounts and refill plans.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with prepaid accounts and refill plans, such as CRM_ORDER or CRM_PREPAID.
  Configuration Settings: Review the configuration settings for prepaid accounts and refill plans in the SAP system to ensure they are set up correctly.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to manage prepaid accounts and refill plans, as this can sometimes lead to errors if permissions are not correctly assigned.
  
  By following these steps, you should be able to resolve the error message CRM_ISX_CC015 and manage prepaid accounts effectively within your SAP CRM system.