How To Fix CRM_ISX_CC017 - Error occured during service call of SAP Convergent Charging: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 017

• Message text: Error occured during service call of SAP Convergent Charging: &1

What causes this issue?

An error occured during web service call of SAP Convergent Charging
system.

System Response

&V2&

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC017 - Error occured during service call of SAP Convergent Charging: &1 ?

  The SAP error message CRM_ISX_CC017 typically indicates that there was an issue during a service call in SAP Convergent Charging (SAP CC). This error can arise from various underlying causes, and addressing it usually involves a systematic approach to identify and resolve the issue.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in SAP Convergent Charging or related components can lead to service call failures.
  Network Issues: Connectivity problems between SAP CC and other systems (like SAP CRM or SAP ERP) can cause service calls to fail.
  Data Issues: Missing or incorrect data in the input parameters for the service call can lead to errors.
  Authorization Problems: Insufficient permissions for the user or service account making the call can result in this error.
  System Performance: High load or performance issues in the SAP CC system can lead to timeouts or failures in processing service calls.
  Version Compatibility: Incompatibility between different versions of SAP components can also lead to errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in SAP Convergent Charging and ensure they are set up correctly. This includes checking service definitions, charging plans, and any related settings.
  Network Connectivity: Verify that there are no network issues between SAP CC and other systems. Check firewalls, network routes, and ensure that all necessary ports are open.
  Validate Input Data: Ensure that the data being sent in the service call is complete and correct. Check for any missing or invalid parameters.
  Review Authorizations: Check the user roles and authorizations to ensure that the user or service account has the necessary permissions to perform the service call.
  Monitor System Performance: Use monitoring tools to check the performance of the SAP CC system. Look for any bottlenecks or resource constraints that may be affecting service calls.
  Check Logs: Review the application logs and system logs for more detailed error messages that can provide insights into the root cause of the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Documentation: Review the official SAP Convergent Charging documentation for best practices and troubleshooting guidelines.
  
  By following these steps, you should be able to identify the cause of the CRM_ISX_CC017 error and implement a suitable solution.