How To Fix CRM_ISX_CC016 - Postpaid account &1 is assigned to refill plan &2

CRM_ISX_CC016 - Overview

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 016

• Message text: Postpaid account &1 is assigned to refill plan &2

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC016 - Postpaid account &1 is assigned to refill plan &2 ?

  The SAP error message CRM_ISX_CC016 indicates that a postpaid account is assigned to a refill plan, which is typically not allowed. This error usually arises in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) when there is a mismatch in the account type and the plan assigned to it.
  
  Cause:
  
  Account Type Mismatch: The error occurs because the system expects a postpaid account to be associated with a postpaid plan, but it is currently linked to a refill (prepaid) plan.
  
  Configuration Issues: There may be incorrect configurations in the system regarding account types and their corresponding plans.
  Data Entry Errors: Incorrect data entry during the account setup or plan assignment can lead to this error.
  
  
  Solution:
  
  Check Account Type: Verify that the account in question is indeed a postpaid account. If it is supposed to be a prepaid account, consider changing the account type accordingly.
  Review Plan Assignment: Ensure that the