How To Fix CRM_ISX_CC016 - Postpaid account &1 is assigned to refill plan &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 016

• Message text: Postpaid account &1 is assigned to refill plan &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC016 - Postpaid account &1 is assigned to refill plan &2 ?

  The SAP error message CRM_ISX_CC016 indicates that a postpaid account is assigned to a refill plan, which is typically not allowed. This error usually arises in the context of SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) when there is a mismatch in the account type and the plan assigned to it.
  Cause:
  
  Account Type Mismatch: The error occurs because the system expects a postpaid account to be associated with a postpaid plan, but it is currently linked to a refill (prepaid) plan.
  Configuration Issues: There may be incorrect configurations in the system regarding account types and their corresponding plans.
  Data Entry Errors: Incorrect data entry during the account setup or plan assignment can lead to this error.
  
  Solution:
  
  Check Account Type: Verify that the account in question is indeed a postpaid account. If it is supposed to be a prepaid account, consider changing the account type accordingly.
  Review Plan Assignment: Ensure that the refill plan is not assigned to postpaid accounts. If it is, you will need to reassign the account to an appropriate postpaid plan.
  Configuration Review: Check the configuration settings in SAP for account types and their allowed plans. Make sure that the system is set up correctly to prevent such mismatches.
  Data Correction: If the error is due to incorrect data entry, correct the assignment in the system. This may involve removing the refill plan from the postpaid account and assigning a suitable postpaid plan instead.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing account types and plans.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to account management and plan assignments in SAP.
  User Roles: Ensure that the user has the necessary permissions to make changes to account types and plan assignments.
  Testing: After making changes, conduct tests to ensure that the error does not recur and that the account functions as expected.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM or Convergent Charging.