How To Fix CRM_ISX_CC014 - Account ID not found in charge plan &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 014

• Message text: Account ID not found in charge plan &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC014 - Account ID not found in charge plan &1 ?

  The SAP error message CRM_ISX_CC014: Account ID not found in charge plan &1 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to charge plans and account IDs. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Account ID: The account ID specified in the charge plan does not exist in the system. This could be due to data entry errors or the account not being created in the system.
  Inactive or Deleted Account: The account ID may have been deactivated or deleted, making it unavailable for the charge plan.
  Charge Plan Configuration: The charge plan itself may not be correctly configured to include the specified account ID.
  Authorization Issues: There may be authorization issues preventing access to the account ID in the charge plan.
  
  Solution:
  
  Verify Account ID: Check the account ID specified in the charge plan to ensure it is correct. You can do this by navigating to the relevant account management area in SAP CRM.
  Check Account Status: Ensure that the account is active and has not been deleted or deactivated. You can check the status of the account in the system.
  Review Charge Plan Configuration: Ensure that the charge plan is correctly set up to include the account ID. You may need to adjust the configuration or create a new charge plan that includes the account.
  Authorization Check: Verify that the user has the necessary authorizations to access the account ID and charge plan. If not, you may need to adjust user roles or permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on charge plans and account management in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or BP for business partner management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration issues.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRM_ISX_CC014.