How To Fix CRM_ISU_UOCM193 - Orphan issue has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 193

• Message text: Orphan issue has been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM193 - Orphan issue has been deleted ?

  The SAP error message CRM_ISU_UOCM193 typically indicates that an orphan issue has been deleted in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU). This error can occur when there are inconsistencies in the data related to issues or service requests, particularly when an issue that is referenced in a transaction or process has been removed or is no longer valid.
  Cause:
  
  Data Inconsistency: The most common cause of this error is that the issue or service request that was previously linked to a transaction has been deleted or is no longer available in the system.
  Incorrect Deletion: An issue may have been deleted without properly handling its dependencies, leading to orphaned references in the system.
  System Updates or Changes: Changes in the system, such as updates or migrations, may lead to issues being removed or not properly linked.
  
  Solution:
  
  Check for Orphaned Issues: Review the database or the relevant transaction logs to identify any orphaned issues that may have been deleted. You may need to restore or recreate these issues if they are still needed.
  Data Consistency Check: Run consistency checks in the system to identify and resolve any inconsistencies. This may involve using transaction codes like SLG1 for logging or SARA for archiving.
  Recreate the Issue: If the issue is still relevant, consider recreating it in the system to restore the necessary links.
  Review Deletion Procedures: Ensure that proper procedures are followed when deleting issues to avoid orphaning references. This may involve training users or updating documentation.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message or related issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_SERVICE, or CRM_UI that may help in managing service requests and issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to CRM and ISU for best practices in managing issues and service requests.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.