How To Fix CRM_ISU_CUSTCHK010 - No ERP or SAP S/4HANA Utilities is connected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CUSTCHK - Messages for Customizing Comparison with ERP

• Message number: 010

• Message text: No ERP or SAP S/4HANA Utilities is connected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CUSTCHK010 - No ERP or SAP S/4HANA Utilities is connected ?

  The SAP error message CRM_ISU_CUSTCHK010 indicates that there is no connection established between the SAP Customer Relationship Management (CRM) system and the SAP ERP or SAP S/4HANA Utilities system. This error typically arises in scenarios where CRM is expected to interact with the Utilities module for customer data, billing, or service management.
  Cause:
  
  Missing Configuration: The connection between CRM and ERP/SAP S/4HANA Utilities may not be properly configured.
  RFC Connection Issues: There may be issues with the Remote Function Call (RFC) connection that facilitates communication between the systems.
  System Landscape Changes: Changes in the system landscape, such as upgrades or migrations, may have disrupted the existing connections.
  Authorization Issues: The user may not have the necessary authorizations to access the connected systems.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the necessary configuration settings for the integration between CRM and ERP/SAP S/4HANA Utilities are correctly set up. This includes checking the logical system settings and the assignment of the logical systems in the CRM system.
  
  
  
  Verify RFC Connections:
  
  Go to transaction SM59 in the SAP GUI and check the RFC connections. Ensure that the connection to the ERP/SAP S/4HANA Utilities system is defined and active.
  Test the connection to ensure it is working properly.
  
  
  
  Review System Landscape:
  
  If there have been recent changes to the system landscape, review the integration settings to ensure they are still valid and functioning as expected.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the connected systems. This may involve checking roles and profiles assigned to the user.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and Utilities integration for any specific configuration steps or troubleshooting tips.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  Integration Scenarios: Understanding the specific integration scenarios between CRM and SAP S/4HANA Utilities can help in troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the CRM processes.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ISU_CUSTCHK010 error message.