How To Fix CRM_ISU_CUSTCHK012 - No objects correspond to the selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CUSTCHK - Messages for Customizing Comparison with ERP

• Message number: 012

• Message text: No objects correspond to the selection criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CUSTCHK012 - No objects correspond to the selection criteria ?

  The SAP error message CRM_ISU_CUSTCHK012 indicates that no objects correspond to the selection criteria specified in your query or operation. This error typically occurs in the context of Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) modules when trying to retrieve or process customer-related data.
  Causes:
  
  Incorrect Selection Criteria: The criteria you have entered (such as customer number, account number, or other filters) may not match any existing records in the database.
  Data Not Available: The data you are trying to access may not exist in the system, either because it has not been created or has been deleted.
  Authorization Issues: You may not have the necessary authorizations to view the objects you are trying to access.
  System Configuration: There may be configuration issues in the CRM or ISU modules that prevent the system from retrieving the correct data.
  Data Synchronization Issues: If the data is supposed to be synchronized between different systems (e.g., CRM and ERP), there may be a delay or failure in synchronization.
  
  Solutions:
  
  Check Selection Criteria: Review the selection criteria you have entered to ensure they are correct. Make sure you are using the right parameters and values.
  Verify Data Existence: Use transaction codes or reports to check if the data you are looking for actually exists in the system. You can use transaction codes like BP (Business Partner) or ISU related transactions to verify.
  Authorization Check: Ensure that you have the necessary authorizations to access the data. You may need to contact your system administrator to verify your roles and permissions.
  Review Configuration: Check the configuration settings in the CRM and ISU modules to ensure they are set up correctly. This may involve reviewing customizing settings or consulting with a functional consultant.
  Data Synchronization: If you suspect data synchronization issues, check the status of any background jobs or processes that handle data transfer between systems. You may need to run synchronization jobs or troubleshoot any errors in the data transfer process.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, CRMD_ORDER for order management, and ISU related transactions for utilities.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and ISU modules for more detailed information on data management and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM and ISU.