How To Fix CRM_ISU_CUSTCHK001 - Table &1: Also enter the key in ERP or SAP S/4HANA Utilities - Key: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CUSTCHK - Messages for Customizing Comparison with ERP

• Message number: 001

• Message text: Table &1: Also enter the key in ERP or SAP S/4HANA Utilities - Key: &2

What causes this issue?

You have created or changed Customizing entries for which corresponding
entries should exist in ERP or SAP S/4HANA Utilities.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that all relevant entries are available in both systems.
Local maintenance view: &V3&.
Maintenance view in ERP or SAP S/4HANA Utilities: &V4&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CUSTCHK001 - Table &1: Also enter the key in ERP or SAP S/4HANA Utilities - Key: &2 ?

  The SAP error message CRM_ISU_CUSTCHK001 typically occurs in the context of SAP Customer Relationship Management (CRM) and SAP S/4HANA Utilities when there is a missing or incorrect key in the system. This error indicates that a required key for a specific table is not found in the ERP or S/4HANA Utilities system.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Data: The key specified in the error message (e.g., &2) does not exist in the relevant table (e.g., &1) in the ERP or S/4HANA system.
  Data Synchronization Issues: There may be inconsistencies between the CRM system and the ERP/S4HANA system, especially if data has not been properly synchronized.
  Configuration Issues: Incorrect configuration settings in the CRM or ERP/S4HANA system can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the required data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Key: Verify that the key specified in the error message (&2) exists in the relevant table (&1) in the ERP or S/4HANA system. You can do this by using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to look up the table and key.
  
  
  Data Synchronization: If the key is missing, ensure that the data synchronization between the CRM and ERP/S4HANA systems is functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer process.
  
  
  Configuration Review: Review the configuration settings in both the CRM and ERP/S4HANA systems to ensure they are set up correctly. This may involve checking the customizing settings related to utilities and customer management.
  
  
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the data in both systems. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  Consult Documentation: Refer to SAP Notes and documentation related to the specific error message for additional guidance and troubleshooting steps. You can search for relevant SAP Notes in the SAP Support Portal.
  
  
  Contact SAP Support: If the issue persists after performing the above steps, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SE16 (Data Browser), SM37 (Job Monitoring), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to CRM_ISU_CUSTCHK001 for specific fixes or patches.
  Documentation: Review the SAP Help Portal for documentation on CRM and S/4HANA Utilities for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.