How To Fix CRM_IST_UI_ADJREQ136 - Can't create new adjustment request, there is one in the session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 136

• Message text: Can't create new adjustment request, there is one in the session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ136 - Can't create new adjustment request, there is one in the session ?

  The SAP error message CRM_IST_UI_ADJREQ136 indicates that you are trying to create a new adjustment request in the SAP CRM system, but there is already an adjustment request open in your session. This is a common issue when working with adjustment requests in SAP CRM, particularly in the context of the Interaction Center or other CRM applications.
  Cause:
  The primary cause of this error is that the system does not allow multiple adjustment requests to be created simultaneously in the same session. This is a safeguard to prevent data inconsistencies and ensure that users do not inadvertently create conflicting requests.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check for Open Adjustment Requests:
  
  Look for any existing adjustment requests that are currently open in your session. You may need to navigate back to the previous screen or transaction to find it.
  
  
  
  Complete or Close the Existing Request:
  
  If you find an open adjustment request, either complete it or close it. Make sure to save any changes if necessary.
  
  
  
  Log Out and Log Back In:
  
  If you are unable to find the open request, try logging out of the SAP system and then logging back in. This can sometimes clear session-related issues.
  
  
  
  Use a New Session:
  
  If you need to create a new adjustment request urgently, consider opening a new session (using a different browser window or tab) to see if you can create the request there.
  
  
  
  Check for Background Processes:
  
  Sometimes, background processes or transactions may be holding onto the adjustment request. Ensure that there are no background jobs or processes that might be causing this issue.
  
  
  
  Consult with Your SAP Administrator:
  
  If the problem persists, it may be necessary to consult with your SAP administrator or support team. They can check for any system-level issues or configurations that might be affecting your ability to create new requests.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Documentation: Review the user documentation for the specific CRM module you are using. There may be additional guidelines or best practices for handling adjustment requests.
  Training: If you are new to the SAP CRM system, consider undergoing training to better understand how to manage sessions and requests effectively.
  
  By following these steps, you should be able to resolve the error and successfully create a new adjustment request in SAP CRM.