How To Fix CRM_IST_CONTRACT169 - Item GUID &1 and GUID &2 do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 169

• Message text: Item GUID &1 and GUID &2 do not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT169 - Item GUID &1 and GUID &2 do not match ?

  The SAP error message CRM_IST_CONTRACT169 indicates a mismatch between two GUIDs (Globally Unique Identifiers) in the context of a contract in the SAP CRM system. This error typically arises when there is an inconsistency between the item data and the contract data, which can occur during various operations such as updates, deletions, or data retrieval.
  Cause:
  
  
  Data Inconsistency: The most common cause of this error is that the item GUID associated with a contract does not match the expected GUID in the system. This can happen due to:
  
  Manual changes to the contract or item data that were not properly synchronized.
  Data corruption or inconsistencies in the database.
  Issues during data migration or integration processes.
  Incorrectly configured or executed custom code that manipulates contract items.
  
  
  
  System Bugs: Occasionally, this error can be triggered by bugs in the SAP system or specific patches that have not been applied.
  
  
  Solution:
  
  
  Check Data Consistency: 
  
  Verify the item GUIDs in the contract and ensure they match the expected values. You can do this by checking the database tables related to contracts and items (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.).
  Use transaction codes like SE16 or SE11 to inspect the relevant tables.
  
  
  
  Recreate the Item: If the item GUID is indeed incorrect, you may need to recreate the item or the contract to ensure that the GUIDs are consistent.
  
  
  Data Synchronization: If the issue arose from a data migration or integration process, ensure that all relevant data is synchronized correctly. This may involve re-running data loads or using tools like SAP Data Services.
  
  
  Check Custom Code: If there are custom developments that interact with contracts and items, review the code to ensure it is functioning correctly and not causing inconsistencies.
  
  
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Consult SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing contracts and items.
  SAP Documentation: Review SAP documentation related to contract management and error handling for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IST_CONTRACT169 error effectively.