How To Fix CRM_IST_CONTRACT171 - Two different HEADER GUIDs were found for item GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 171

• Message text: Two different HEADER GUIDs were found for item GUID &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT171 - Two different HEADER GUIDs were found for item GUID &1 ?

  The SAP error message CRM_IST_CONTRACT171 indicates that there is a mismatch in the header GUIDs for a specific item GUID in the context of contract management within the SAP CRM system. This typically occurs when there are inconsistencies in the data related to contracts, such as when an item is associated with multiple headers or when the data has been corrupted or improperly maintained.
  Cause:
  
  Data Inconsistency: The item GUID is linked to two different header GUIDs, which suggests that there may be duplicate entries or incorrect associations in the database.
  System Errors: Issues during data migration, system upgrades, or manual data entry can lead to inconsistencies.
  Custom Development: If there are custom programs or enhancements that manipulate contract data, they may inadvertently create inconsistencies.
  
  Solution:
  
  
  Data Analysis: 
  
  Use transaction codes like SE16 or SE11 to analyze the database tables related to contracts and items (e.g., CRMD_ORDER, CRMD_ORDERADM_H, CRMD_ORDERADM_I).
  Check for the specific item GUID and identify the associated header GUIDs.
  
  
  
  Data Correction:
  
  If you find that there are indeed two different header GUIDs for the same item, you will need to determine which one is correct and update the database accordingly.
  This may involve deleting or updating the incorrect entries.
  
  
  
  Consistency Check:
  
  Run consistency checks or reports available in SAP to identify and resolve any inconsistencies in contract data.
  Use transaction CRMD_ORDER to check the contract and item relationships.
  
  
  
  Consult Documentation: 
  
  Review SAP notes and documentation related to this error message for any specific patches or updates that may address the issue.
  
  
  
  Engage SAP Support: 
  
  If the issue persists or if you are unsure about making changes directly in the database, it is advisable to contact SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE16, SE11, and SE80 for debugging and data analysis.
  SAP Notes: Search the SAP Support Portal for notes related to CRM_IST_CONTRACT171 for any known issues or fixes.
  Backup Data: Always ensure that you have a backup of your data before making any changes to the database to prevent data loss.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.