How To Fix CRM_IST_CONTRACT172 - XI external ID &1 is not the same as external ID &2 in the contract

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 172

• Message text: XI external ID &1 is not the same as external ID &2 in the contract

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT172 - XI external ID &1 is not the same as external ID &2 in the contract ?

  The SAP error message CRM_IST_CONTRACT172 indicates a mismatch between two external IDs in a contract. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an inconsistency between the external ID that is being processed and the external ID that is stored in the contract.
  Cause:
  
  
  Data Mismatch: The external ID being referenced in the transaction does not match the external ID that is stored in the contract. This can happen if:
  
  The external ID was changed or updated in one place but not in the other.
  There are multiple systems or interfaces involved, and the IDs are not synchronized.
  There was a manual error in entering the external ID.
  
  
  
  Integration Issues: If the data is being transferred from another system (like an ERP system), there may be issues with the data mapping or transformation that lead to discrepancies.
  
  
  Contract Modifications: If the contract has been modified after the external ID was initially set, it may lead to inconsistencies.
  
  
  Solution:
  
  
  Verify External IDs: Check the external IDs in both the transaction and the contract. Ensure that they match exactly. If they do not, update the relevant ID to ensure consistency.
  
  
  Data Synchronization: If the data is coming from an external system, ensure that the integration is functioning correctly and that the external IDs are being synchronized properly.
  
  
  Contract Review: Review the contract for any recent changes that may have affected the external ID. If necessary, revert to a previous version of the contract or update the external ID accordingly.
  
  
  Error Handling: Implement error handling in your integration processes to catch these discrepancies early and provide meaningful feedback to users.
  
  
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling external IDs in contracts.
  
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to contract management in SAP CRM, such as CRMD_ORDER for viewing and managing contracts.
  SAP Notes: Look for SAP Notes related to CRM contract management for any known issues or patches that may address this error.
  Integration Scenarios: If you are using middleware (like SAP PI/PO or SAP CPI), check the integration scenarios to ensure that data is being transferred correctly.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and integration of your SAP environment.