How To Fix CRM_IST_CONTRACT167 - No item GUID found with header GUID &1 and item number &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 167

• Message text: No item GUID found with header GUID &1 and item number &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT167 - No item GUID found with header GUID &1 and item number &2 ?

  The SAP error message CRM_IST_CONTRACT167 indicates that the system is unable to find an item GUID (Globally Unique Identifier) associated with a specific header GUID and item number in the context of a contract or sales order in the SAP CRM (Customer Relationship Management) module. This error typically arises during operations that involve contract management, such as displaying, editing, or processing contracts.
  Cause:
  
  Data Inconsistency: The most common cause of this error is a mismatch or inconsistency in the database. The header GUID may exist, but the corresponding item GUID may not be present in the database.
  Deleted or Inactive Items: The item associated with the header might have been deleted or marked as inactive, leading to the absence of the item GUID.
  Incorrect Item Number: The item number provided in the transaction may be incorrect or does not correspond to the header GUID.
  System Errors: There could be issues related to system configuration or data migration that have led to missing entries.
  
  Solution:
  
  Check Data Consistency: Verify the existence of the header GUID and the associated item number in the database. You can use transaction codes like SE16 or SE11 to check the relevant tables (e.g., CRMD_ORDERADM_H for header data and CRMD_ORDERADM_I for item data).
  Review Contract Items: Ensure that the items related to the contract are correctly defined and active. If items have been deleted, you may need to recreate them or adjust the contract accordingly.
  Correct Item Number: Double-check the item number being used in the transaction. Ensure that it matches the expected item number for the given header GUID.
  Recreate Missing Items: If the item GUID is missing due to deletion or other issues, you may need to recreate the item or restore it from a backup if possible.
  Consult SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER for managing contracts and SE16 for data table checks.
  SAP Documentation: Review SAP documentation related to CRM contract management for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IST_CONTRACT167 error effectively.