How To Fix CRM_ISM_CIC020 - Data from logical system &1 (RFC destination &2) missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 020

• Message text: Data from logical system &1 (RFC destination &2) missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC020 - Data from logical system &1 (RFC destination &2) missing ?

  The SAP error message CRM_ISM_CIC020 indicates that there is missing data from a logical system, which is identified by the logical system name (&1) and the RFC destination (&2). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is trying to access data from a remote system but cannot find the required information.
  Causes:
  
  Missing Configuration: The logical system may not be properly configured in the SAP system. This could include missing entries in the relevant tables or incorrect settings in the RFC destination.
  Data Not Available: The data that the CRM system is trying to access may not exist in the remote system. This could be due to data not being replicated or synchronized properly.
  Network Issues: There may be network connectivity issues between the CRM system and the remote system, preventing data retrieval.
  Authorization Issues: The user or system may not have the necessary authorizations to access the data in the remote system.
  Incorrect RFC Destination: The RFC destination may be incorrectly configured, pointing to the wrong system or using incorrect credentials.
  
  Solutions:
  
  
  Check Logical System Configuration:
  
  Ensure that the logical system is correctly defined in transaction SALE (or SPRO for customizing).
  Verify that the logical system is assigned to the correct client.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 and check the configuration of the RFC destination (&2).
  Test the connection to ensure that it is working correctly.
  
  
  
  Data Availability:
  
  Check if the required data exists in the remote system. You may need to replicate or synchronize data if it is missing.
  Use transaction R3AR2 to replicate data if necessary.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the systems. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Authorization Check:
  
  Verify that the user or system has the necessary authorizations to access the data in the remote system. Check roles and authorizations in transaction PFCG.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destination Configuration
  SALE: Logical System Configuration
  SLG1: Application Log
  R3AR2: Data Replication
  
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes related to CRM and RFC configuration for more detailed guidance.
  
  
  SAP Notes: Search for specific SAP Notes that may address known issues related to this error message.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.