How To Fix CRM_ISM_CIC019 - Enter key date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 019

• Message text: Enter key date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC019 - Enter key date ?

  The SAP error message CRM_ISM_CIC019, which states "Enter key date," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with activities, transactions, or service requests that require a key date to be specified.
  Cause:
  The error is triggered when a user attempts to perform an action that requires a key date, but the key date field is either empty or not filled in correctly. The key date is essential for determining the validity or relevance of the transaction or activity being processed.
  Solution:
  To resolve the CRM_ISM_CIC019 error, follow these steps:
  
  
  Identify the Key Date Field: Locate the field in the transaction or activity screen where the key date is required. This is often labeled as "Key Date" or similar.
  
  
  Enter a Valid Key Date: Input a valid date in the key date field. Ensure that the date is in the correct format and falls within the acceptable range for the transaction.
  
  
  Check for Required Fields: Ensure that all other required fields are filled out correctly. Sometimes, the system may require additional information before allowing you to proceed.
  
  
  Review Transaction Context: Depending on the context of the transaction, the key date may have specific implications (e.g., start date, end date, or reference date). Make sure you understand the context in which the key date is being used.
  
  
  Consult Documentation: If you are unsure about what date to enter, refer to the relevant SAP documentation or user guides for your specific CRM module or transaction.
  
  
  Seek Help from IT Support: If the issue persists after entering a valid key date, consider reaching out to your IT support team or SAP administrator for further assistance. They may need to check for any underlying configuration issues or system errors.
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check SAP's support portal for any notes or articles related to the CRM_ISM_CIC019 error. There may be specific patches or updates that address this issue.
  User Training: Ensure that users are trained on the importance of entering key dates and how to do so correctly within the CRM system.
  System Configuration: Sometimes, the requirement for a key date may be due to specific configurations in the CRM system. Review the configuration settings if you have access to them.
  
  By following these steps, you should be able to resolve the CRM_ISM_CIC019 error and proceed with your transaction in SAP CRM.