How To Fix CRM_ISM_CIC021 - Enter the billing document number

CRM_ISM_CIC021 - Overview

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 021

• Message text: Enter the billing document number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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CRM_ISM_CIC021 - Details

• The SAP error message CRM_ISM_CIC021 ("Enter the billing document number") typically occurs in the context of the SAP Customer Relationship Management (CRM) system when a user is trying to process a transaction that requires a billing document number, but this number has not been provided or is missing.
  
  Cause:
  
  Missing Input: The most common cause is that the user has not entered a billing document number in the relevant field.
  Incorrect Transaction: The transaction being performed may require a billing document number, but the user is in a context where it is not applicable.
  
  Configuration Issues: There may be configuration settings in the CRM system that require a billing document number for certain processes, and these settings may not align with the user's expectations or actions.
  User Permissions: The user may not have the necessary permissions to view or enter billing document numbers.
  
  
  Solution:
  
  Enter the Billing Document Number: The simplest solution is to ensure that you