How To Fix CRM_ISM_CIC030 - Maintenance of activity in separate window

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 030

• Message text: Maintenance of activity in separate window

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC030 - Maintenance of activity in separate window ?

  The SAP error message CRM_ISM_CIC030, which states "Maintenance of activity in separate window," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue related to the maintenance of activities (like tasks, appointments, etc.) in the CRM Interaction Center (IC) or when trying to create or edit activities.
  Cause:
  
  Configuration Issues: The system may not be properly configured to allow for the maintenance of activities in the desired manner.
  User Authorizations: The user may not have the necessary authorizations to perform the activity maintenance.
  System Settings: The settings in the CRM system may not allow for activities to be maintained in a separate window.
  Technical Issues: There could be a technical issue or bug in the system that is preventing the activity from being maintained as expected.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the CRM system to ensure that the activity maintenance is set up correctly. This may involve checking the settings in the CRM customizing (transaction SPRO).
  User Authorizations: Verify that the user has the necessary authorizations to create or edit activities. This can be done by checking the user roles and authorizations in transaction SU01.
  System Settings: Look into the system settings related to the Interaction Center and ensure that the option for maintaining activities in a separate window is enabled.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues or patches related to this error message.
  Testing: Try to replicate the issue in a test environment to see if it is a consistent problem or if it occurs under specific conditions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to CRM_ISM_CIC030. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the official SAP documentation for CRM and the Interaction Center for guidance on activity management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If you continue to experience issues after following these steps, it may be beneficial to escalate the matter to your SAP support team for further investigation.