How To Fix CRM_ISM_CIC018 - Enter sales data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 018

• Message text: Enter sales data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC018 - Enter sales data ?

  The SAP error message CRM_ISM_CIC018, which states "Enter sales data," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to save or process a transaction without providing the necessary sales data. This error is often encountered in the context of creating or updating sales orders, quotations, or other sales-related documents.
  Cause:
  The error is usually triggered by one or more of the following reasons:
  
  Missing Sales Data: Required fields related to sales data (such as sales organization, distribution channel, or division) are not filled in.
  Incomplete Document: The document being processed is incomplete, lacking necessary information to proceed.
  Configuration Issues: There may be issues with the configuration of the sales area or other related settings in the system.
  User Authorizations: The user may not have the necessary authorizations to enter or modify sales data.
  
  Solution:
  To resolve the CRM_ISM_CIC018 error, you can take the following steps:
  
  
  Check Required Fields: Ensure that all mandatory fields related to sales data are filled in. This includes:
  
  Sales Organization
  Distribution Channel
  Division
  Customer Information
  Product Information
  
  
  
  Review Document Status: If you are working with a document (like a sales order or quotation), ensure that it is in a status that allows for data entry.
  
  
  Configuration Review: If you suspect a configuration issue, check the settings in the SAP system:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for sales and distribution.
  Ensure that the sales area is correctly defined and that all necessary settings are in place.
  
  
  
  User Authorizations: Verify that the user has the appropriate authorizations to enter sales data. This can be checked by the system administrator or through transaction SU53 to analyze authorization issues.
  
  
  Consult Documentation: If the issue persists, refer to SAP documentation or support notes related to the CRM module for further guidance.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP's support portal for additional assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to understand where the error might be occurring.
  SAP Notes: Check for any SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Training and Documentation: Ensure that users are trained on the necessary processes for entering sales data in the CRM system to minimize errors.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ISM_CIC018 error message in SAP.