How To Fix CRM_ISM_CIC017 - Customizing incomplete for node type in search application &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM_CIC - IS-M: Integration IS-Media-CRM Interaction Center

• Message number: 017

• Message text: Customizing incomplete for node type in search application &1

What causes this issue?

The Customizing settings for the node types have not been maintained in
full for the search application &V1&.

How to fix this error?

Assign the node types and the desired output fields to each search
application in the media-specific Customizing settings for the
interaction locator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM_CIC017 - Customizing incomplete for node type in search application &1 ?

  The SAP error message CRM_ISM_CIC017 indicates that there is an issue with the customizing settings for a specific node type in the search application. This error typically arises in the context of SAP CRM (Customer Relationship Management) when the system is unable to find the necessary configuration for a particular node type that is expected in the search application.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incomplete Customizing: The node type referenced in the error message has not been fully configured in the system. This could mean that certain required settings or parameters are missing.
  
  
  Missing or Incorrect Node Type: The node type specified in the error message may not exist in the customizing settings, or it may be incorrectly defined.
  
  
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that resulted in incomplete or missing configurations.
  
  
  Version Mismatch: There may be a mismatch between the version of the search application and the customizing settings, leading to incompatibility.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for the search application.
  Verify that the node type mentioned in the error message is properly configured. Ensure that all required fields and settings are filled out.
  
  
  
  Maintain Node Types:
  
  If the node type is missing, you may need to create it or adjust the existing configuration. Ensure that it aligns with the expected structure and settings.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings. You may need to re-transport the customizing settings or manually adjust them in the target system.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or notes related to the specific node type and search application to ensure that you are following the correct procedures.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the search application again to see if the error persists.
  
  
  
  SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with the error message details and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the IMG) or CRMD_ORDER (to access CRM order management) to navigate to the relevant customizing areas.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring the search application.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ISM_CIC017 error in your SAP system.